TERMS & CONDITIONS
At PoshH Skin & Laser, we clearly communicate the terms that apply to purchases made in person, online, through the PoshH app, or by payment link.
Services
Completed services are final and non-refundable.
Laser and aesthetic treatment results vary by customer and cannot be guaranteed. Laser hair removal is intended to reduce hair growth; it does not guarantee permanent hair removal, that hair will never return, or that a specific result will be achieved within a particular number of sessions.
Results may be affected by skin type, hair type, hormones, medications, medical conditions, pregnancy, treatment area, and consistency with the recommended treatment schedule. Hormonal conditions, including PCOS, may cause continued or new hair growth. Additional treatments or ongoing maintenance may be recommended.
Dissatisfaction with the pace or degree of results does not mean that a properly performed service was defective and does not automatically qualify the customer for a refund.
Membership Payments
PoshH Memberships are recurring monthly agreements. Enrollment fees and recurring Membership payments are non-refundable once processed.
Memberships provide access to preferred pricing, discounts, services, and other benefits while the account remains active. Membership benefits remain available whether or not the customer schedules or receives a laser service during a particular billing period.
Membership billing continues until the Membership is properly canceled according to the PoshH Membership Policy. Not scheduling, rescheduling, canceling, or missing an appointment does not pause or cancel Membership billing.
Canceling an appointment is not the same as canceling a Membership. Removing a payment card, receiving a declined payment, initiating a payment dispute, or speaking with a team member without completing the required cancellation process does not automatically cancel a Membership.
A Membership cancellation stops eligible future billing after the cancellation becomes effective. It does not create a refund for payments properly processed while the Membership was active.
Prepaid Services and Multi Sessions
Prepaid services and Multi Sessions are non-refundable and are issued to one named customer. They may be used only for the services, treatment areas, and number of sessions identified at purchase unless PoshH approves a change in writing.
Failure to schedule, attend, use, or complete purchased sessions does not create eligibility for a refund. Multi Sessions provide preferred pricing and do not guarantee a particular result within a specific number of sessions.
Appointment Fees
Appointments must be canceled or rescheduled at least 24 hours before the scheduled appointment time.
Late cancellations made less than 24 hours before the appointment are subject to a fee equal to 20% of the scheduled service’s regular single-service price. Missed appointments without notice are subject to a fee equal to 50% of the scheduled service’s regular single-service price.
Late-cancellation and no-show fees are non-refundable, do not apply toward future services, and do not reduce an available Membership, prepaid-service, or Multi Session balance.
Retail Products
Due to the personal nature of skincare and beauty products, all product sales are final. Opened, used, unwanted, or incorrectly selected products are not eligible for return, exchange, or refund.
Defective products or incorrect items provided by PoshH must be reported within seven calendar days of purchase or delivery. Proof of purchase, photographs, the product, and its original packaging may be required for review.
Billing Errors and Refund Requests
Suspected duplicate charges, incorrect amounts, or payments processed after a valid cancellation became effective should be reported promptly to info@poshh.me.
PoshH will review the applicable receipt, payment authorization, agreement, account activity, appointment history, and communication records. If PoshH confirms that a payment was processed incorrectly, the error will be corrected.
Charges properly processed under an accepted Membership agreement, Purchase Policy, appointment policy, treatment consent, or other customer authorization remain valid.
Submitting a refund request does not guarantee approval. Completed services, properly processed Membership payments, and valid fees remain non-refundable except where otherwise required by law.
Contact Us
PoshH Skin & Laser / Posh Lash Inc.
1652 E. 53rd Street
Chicago, Illinois 60615
Telephone: 630-388-6838
Email: info@poshh.me
Website: www.poshh.co